Exchange, Cancellation & Refund Policy
1. Exchange Period
- Exchanges are accepted within 4 days of delivery.
- Items must be unused, unwashed, and returned with original tags and packaging intact.
2. Exchange Process
- Exchanges are available for damaged products, incorrect items, wrong sizes received, or defective merchandise.
- To initiate an exchange, customers must email us at houseofrubaab@gmail.com with proof of the issue, such as clear product photos or videos.
- Exchanges apply only to products purchased directly from our official website.
- Products returned in unused condition with original packaging will qualify for an exchange.
3. Exchange Conditions
- Products purchased during sales, promotions, discount offers, or using coupon codes are not eligible for exchange.
- Accessories, customized products, and special clearance items cannot be exchanged.
- If the delivered size matches the original order but does not fit, customers may request a size exchange with a standard exchange fee of ₹99.
- If the customer wishes to exchange due to a change of preference, the applicable exchange fee will apply.
4. Cancellations
- Orders can be cancelled within 24 hours of placing the order by contacting our support team.
- If the order has already been shipped, cancellation requests cannot be accepted. Customers may instead request an exchange after delivery if eligible.
5. Refunds
- Refunds are only applicable if the order is cancelled within the allowed cancellation period and has not been shipped.
- Refunds may also be issued if a product becomes unavailable or out of stock after purchase.
- We do not offer refunds on delivered products. Only exchanges are available.
6. Contact Us
For any exchange, cancellation, or refund-related queries, please contact:
HouseofRubab by CrossRoadsIN
Email: houseofrubaab@gmail.com